Refund policy

Each item in our store is custom-made when you place your order. Because of this, we do not accept returns or exchanges unless there is a problem with your order.

If your item arrives damaged, misprinted, or defective, we’ll happily issue a refund or send a free replacement. To qualify:

1. Contact us at gigglesandmayhemco@gmail.com within 14 days of delivery.
2. Include photos of the damaged item, packaging, and the packing slip.
3. Use your order number in the subject line.

We’ll review your claim and respond within 48 hours.

If your package was marked as delivered but you didn’t receive it, please contact us so we can help investigate or file a claim.